Shipping policy

Shipping Locations

We currently ship to all areas inside the United States. If you have any questions about shipping to your location, please contact us at Silknmane@usa.com.

Processing Time

All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays, and will be processed the next following business day.

Please allow 7-21 business days for your order to arrive via USPS. If we are experiencing a high volume of orders, shipments may be delayed. We will notify you if there are significant delays in the shipment of your order.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your shipment by clicking on the link provided in the email.

Why does my order say "Pre-shipment"?

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.

International Shipping

For international orders, customers are responsible for any customs fees, taxes, or import duties that may apply. We recommend checking with your local customs office for more information.

Lost or Damaged Packages

USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.